Booking Cancellation Policy
Updated over a week ago

We reserve these bookings for our top Smilers. As the face of Smiler, it is important that you conduct yourself professionally. Therefore, when you claim a booking we expect that you will be on time, perform the duties and be present throughout the time slot. The specifications regarding the booking such as the time allocated, location and the duties are outlined in the Smiler Photographer app. If you cannot be present for your claimed booking you must adhere to the Cancellation Policy.

The Cancellation Policy is as follows:

If you cannot make it to the booked time slot, you need to indicate so in the Smiler Photographer app at any time when such an occasion occurs.

Last-minute cancellations are undesired for everyone involved as it is unfair to your fellow Smilers who also wanted that booking and it compromises the relationship with the customers.

If you cancel within 48 to 24 hours before the booking:

Smiler reserves the right to restrict access to booked photoshoots.

If you cancel within 24 hours or are a no show:

You must inform us with your reasoning through email ([email protected]) or whatsapp(+63 919 895 6086) message so we are able to try to find a replacement. Smiler reserves the right to restrict access to booked photoshoots or remove your account from the Smiler platform.

What if my shift is cancelled by Smiler?

We understand that you have set your time aside for us. In rare cases of your booking being cancelled by Smiler, up to 24 hours until the booking, there will not be any compensation. For cancellations that are within 24 hours of the booking you are entitled to receive a full refund of the booking.

Did this answer your question?